What to Do After a Loss

The following checklists are intended to assist you in knowing what to do after a loss to your vehicle or facilities.

What to Do After a Loss to Your Vehicle

• The most important thing is to make sure everyone involved is safe. If there are injuries, secure medical assistance as soon as possible.
• Make sure the vehicles are safely off the traveled portion of the road and that traffic is properly being addressed.
• Stay calm. Do not become confrontational or argumentative with other people. Do not admit liability. Our claims staff will fully investigate the loss and determine the facts surrounding the loss based on that investigation.
• Contact the police, even if the accident is minor, so a record of the occurrence is established and preserved.
• Exchange pertinent information with all people involved with the loss; and obtain pertinent information from all witnesses. Pertinent information: full names, addresses, and phone numbers, including any business numbers.
• If your vehicle is not able to be driven and needs to be towed, get the name of the storage facility where it is being taken.
• Report the loss to GuideOne Insurance as soon as possible. Our 24-hour, seven day a week, claim reporting staff will assist you.

What to Do After a Loss to Your Facilities

• Make temporary repairs to prevent further damage.
• Keep any damaged property for the adjuster to review and examine.
• Report the loss to GuideOne Insurance as soon as possible. Our 24-hour, seven day a week, claim reporting staff will assist you in getting the GuideOne Insurance Claim Department working quickly for you.
• If your facility is not usable, make temporary arrangements at another facility.
• Keep receipts for all expenses incurred.

© 2024 GuideOne Insurance. GuideOne® is the registered trademark of the GuideOne Insurance Company. All rights reserved. This material is for informational purposes only. It is not intended to give specific legal or risk management advice, nor are any suggested checklists or action plans intended to include or address all possible risk management exposures or solutions. You are encouraged to retain your own expert consultants and legal advisors in order to develop a risk management plan specific to your own activities.