Claims Get back up and running with quick and caring claims services. We know compassionate, caring claims service is crucial for organizations like yours. We pride ourselves in providing a personal touch with every call we take, 24/7. You’re a person, not a claim number — and we’ll treat you as such. Our full-time staff of insurance adjusters provide the expertise and personal attention you need during a claim. Other companies outsource their support staff, so you may be working with multiple parties when you simply want to return to life as usual. During times of crisis, you should never have to go it alone. In the event of a major disaster anywhere in the country, our Catastrophe Team (CAT Team) is committed to arriving on the scene within 24 hours to assess damage. Report a Claim Get the help you need, when you need it. Please start your work comp claim by submitting this form and a GuideOne representative will be in touch. Our Claims team is here 24/7 for reporting new claims. Report a Claim Report a Workers’ Compensation Claim Submit a Windshield Claim We know how valuable time is in the event of a loss. That’s why our Claims team is ready around the clock to deliver a timely response. For an easier and quicker claim reporting process, have these pieces of information ready: The Basics Policy number Date of loss Name and contact information of all parties involved (Phone number, mailing address and email address) A description of what happened (Ex: Pipe burst in bathroom causing water damage to flooring; insured was rear-ended by a third-party vehicle.) Other Reporting Options Call: 1 (888) 748-4326 Email: firstname.lastname@example.org Fax: 1 (800) 676-4457 Additional Info Needed for a Property Loss Property location(s) involved, including the specific address(es) Additional Info Needed for an Auto Loss Specific vehicle(s) involved, including the VIN if it’s available Location of where the accident occurred, including the zip code Workers' Compensation Claims Kit To help make the workers’ compensation claims process easier for you, an electronic claims kit is now available. This claims kit contains important claims department contact information, instructions and forms. View the GuideOne Insurance Virtual Claims Kit. ATTENTION MINNESOTA CUSTOMERS: Please review the state notice regarding Minnesota Workers’ Compensation Healthcare Providers Claims Clearinghouse. Additional Claims Resources Auto Glass Repair Easily schedule auto glass /windshield repairs or replacement. You spend a lot of time in your car — don’t let windshield chips or cracks affect your vision and your safety. We’ve partnered with Safelite® Solutions, the nation’s leading provider of auto glass services, to provide quality glass restoration and replacement. If you have an auto insurance policy with us, your work may even be 100 percent covered! We offer two ways to submit a windshield claim. Just have your policy number and damage details ready, and then you’ll be able to schedule your repair in minutes: Call 1 (888) 748-4326 toll-free, 24 hours a day, 7 days a week. Submit online: Visit the SafeLite website to submit your windshield claims online. Deposition Assistance Prepare for a deposition with resources from our legal experts. There’s always a chance that a claim situation could result in additional legal actions. Depending on the situation, you could be asked to provide sworn testimony in court, which can be intimidating even for people familiar with the process. If you’re asked to participate in a deposition, know that you’re not alone. Our legal team has prepared complimentary resources that help explain the ins and outs of a deposition, including: How does the deposition process work? What kind of questions can you expect? What are best practices during a deposition? We want you to go into a deposition feeling confident and informed. Knowing what to expect will help you prepare for your testimony. Preferred Claims Vendors Putting you in contact with vendors you can trust. Severe weather, water leaks, frozen pipes, workplace injuries... these are all unexpected events that can happen at any moment with little to no notice, leaving your organization with a costly claim. GuideOne has longstanding relationships with premier risk management vendors who can provide you with free or significantly discounted services and resources, making it easier for you to recover from the damage and return to pursuing your mission. General Contractor Services — GC3 Immediate Disaster Relief — iGuide You Virtual Claims Inspections — Livegenic® Visit our preferred claims vendor page to learn more.