Contact Us We are ready to help. Questions? Comments? Looking for more information? Please see Media and Risk Management contacts below. Do you wish to log a complaint? click here. Do you want to request a quote? Start one here. Policyholder Information Agent Information To report a claim; for claims questions email clu@guideone.com or call (888) 748-4326. All other general customer service questions can be directed to commercialcustomerservice@guideone.com or (877) 448-4331. General Contact GuideOne Insurance 1111 Ashworth Road West Des Moines, IA 50265-3538 Phone: (877) 448-4331 Risk Management Questions The GuideOne Center for Risk Management® Phone: (800) 321-5754 Media Questions Corporate Communications Department Email: Corporate Communications