My Account Help

To access the My Account online portal, you will need to create a User ID and password.

Visit www.GuideOne.com/MyAccount

Click the Sign up link to get started.

Step 1: Enter your account profile and policy information

1. Enter a Username.
2. Enter your First and Last name.
3. Enter your email address.
4. Enter the policy type, 9-digit policy number, and 5-digit agent code featured on your most recent Declaration (DEC) document or invoice.
5. Click the SUBMIT button.

Note: If you have multiple policies with GuideOne, you will only need to register using ONE policy number. Access to each of your policies will be available on your account dashboard.

Step 2: Verify your email

Follow the steps below to verify the email address provided in step 1.

1. Click on the Set up button under Email.
2. Check your email. A verification link and code will be sent to the email address provided in step 1.
3. Click the Verify your email link or copy the verification code and enter it on the set up page to verify your email.

Step 3: Set up your password

1. Click on the Set up button under Password.
2. Enter and re-enter your chosen password that meet the password requirements listed.
3. Click the Next button.

Step 4: Access your account

Once you’ve verify your email and set up your password, you will be directed to your account dashboard, where you will see a list of your GuideOne policies displayed. Your online account provides the option to:

View billing details

Make a payment

Report a claim

Access existing claims

Request a new quote

Keeping Your Information Secure

The following tips are just a few examples of what you can do to ensure that your policy information is secure:

1. Always log off when you are done working in My Account.
2. Never reveal your User ID or password to anyone. If there are others in your organization who need access to the My Account online portal, ask them to create their own user account.
3. While we can support multiple users on an account, limit the number of users with access to the information.
4. Change your password regularly!

Updating your Password

You can update your password by clicking on the Profile button in the upper right-hand corner of the My Account dashboard.

1. Click the Profile button and select Update My Password.
2. Enter your current password.
3. Enter and confirm your new password that meet the requirements listed on the page.
4. Click the Update Password button to submit your changes.

Updating your User Profile

You can make changes to your profile details by clicking on the Profile button in the upper right-hand corner of the My Account dashboard.

1. Click the Profile button and select Update My Profile.
2. Complete your changes.
3. Click the Update Profile button to submit your changes.

Canceling Your Account

If you would like to cancel your access to the My Account online portal, please contact our Customer Care Center for assistance.

Call 877-448-4331 or contact the team via email at Commercialcustomerservice@guideone.com

Information Does Not Display

Below are some of the most common reasons information may not display:

• It may be a browser issue. If you are using Internet Explorer (E 10 and above) click the ‘Compatibility’ icon. If you continue to experience issues in IE, switch to Chrome or Firefox. We recommend using Chrome when possible.
• Pop-up blockers may prevent policy and billing data from displaying. If you are experiencing problems, please turn off any pop-up blockers you have installed and try again. Remember to turn your pop-up blocker back on when you’re finished working in the online portal.
• The problem may be caused by a temporary system outage. Please wait 30 minutes and then try again.

Incorrect Account Information Displays

If you think the information in My Account is incorrect, please contact our Customer Care Center for assistance.

Call 1-877-448-4331 or contact the team via email at Commercialcustomerservice@guideone.com

Cannot Make a Payment

There are instances when the payment option is not available. Please review the following to check if any apply to your situation:

• If there are unapplied funds on your account, the payment option is disabled. Unapplied funds are payments received that will be used as a credit to pay future invoices.
• If the Amount Due Now and Total Amount Due fields reflect a $0.00 amount then the payment option is disabled. There is no balance due for the policy period.

Opting Out of Auto Pay

The My Account online portal does not have an option to opt out of your auto pay enrollment. If you need to discontinue the auto pay service, please contact our Customer Care Center for assistance.

Call 1-877-448-4331 or contact the team via email at Commercialcustomerservice@guideone.com

Policy Information

If you have questions about your policy, please contact your Agent for assistance.